Frequently Asked Questions
Expert support for your high-fidelity audio journey.
How do I know if a cartridge is compatible with my turntable?
Compatibility depends on your tonearm's mounting system. Most Ortofon cartridges use a standard half-inch mount, but we also offer P-mount (T4P) and Concorde-style integrated headshells. Check your turntable manual or contact our support team to ensure a perfect match.
What is the expected lifespan of an Ortofon stylus?
With proper care and maintenance, an Ortofon stylus typically provides up to 1,000 hours of playback without degradation in sound quality. We recommend cleaning your stylus with a specialized brush after every use to extend its longevity.
Do you offer international shipping for replacement parts?
Yes, we ship our full range of cartridges, styli, and accessories globally. Shipping rates and delivery times vary by destination and are calculated at checkout. Please note that customs duties may apply depending on your country's regulations.
What is your return policy for electronic components?
We offer a 30-day return policy for items in their original, unopened packaging. Due to the precision nature of audio equipment, we cannot accept returns on styli or cartridges that have been mounted or used, unless a manufacturing defect is present.
How can I verify that my Ortofon product is authentic?
Every genuine Ortofon product comes with a unique serial number and holographic seal on the packaging. You can verify your product's authenticity by registering the serial number on our official website.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay for a secure checkout experience.